Return and Refund Policy
Welcome to JDMWEBS.
We are committed to providing our customers with the best possible experience.
Below you will find our official Return and Refund Policy, drawn up in accordance with Belgian and European consumer legislation.
1. Scope of application
This policy applies to all purchases and services via jdmwebs.com, including:
Web design, development and maintenance
AI solutions and automations
Digital products (downloads, templates, e-books)
Online courses or digital access
Subscriptions or service contracts
Any physical products
2. Right of withdrawal for consumers (EU)
2.1 Right of withdrawal for physical products
Consumers within the EU have the right to withdraw from a physical product within 14 days of receipt, without giving any reason.
You can notify us via:
📧 info@jdmwebs.com
📍 Kapelstraat 165, 9140 Steendorp, Belgium
After notification, you have an additional 14 days to return the product.
2.2 Digital content without physical carrier
For digital products that are directly accessible (such as e-books, downloads, templates, software):
the right of withdrawal expires as soon as the download or access starts.
By making your purchase, you agree to this as stipulated in Article VI.53 WER.
Digital downloads are non-refundable once you have gained access.
2.3 Services that start immediately
For digital services (e.g. web design, AI development, social media management):
the right of withdrawal expires as soon as you explicitly give permission to start the service
if the service has been (partially) performed, a proportionate fee may be charged
Fully performed services cannot be revoked.
3. Exclusions from the right of withdrawal
The right of withdrawal does not apply to:
Digital products whose delivery has started
Downloads that have been opened or used
Services that have been fully performed
Personalised or customised services (such as web design, branding, AI flows)
Physical products that have been opened, used or damaged
Products that are not returned in their original condition or packaging
4. Return process for physical products
Report your return within 14 days of receipt.
You will receive instructions for the return shipment.
Return the product in its original condition and packaging.
Return costs are the responsibility of the customer, unless there is an error on our part.
After receipt and inspection, we will refund you within 14 days.
Refunds may be delayed until we have received the product or you have provided proof of shipment.
5. Refunds
5.1 General
Refunds will be made:
within 14 days of approval
using the same payment method as your original purchase
Non-refundable:
shipping costs
administration costs
services already provided
digital products for which the right of withdrawal has expired
5.2 Partial refunds
If a service has been partially performed, we will charge a pro rata fee for the work already delivered.
6. Cancellation of subscriptions
For subscriptions or contracts:
you can cancel according to the agreed terms and conditions
periods already used or in progress will not be refunded
annual subscriptions or promotional rates are non-refundable.
7. Damaged or incorrectly delivered products
Products received that:
are damaged
are defective
were delivered incorrectly
must be reported within 48 hours.
We will then provide a suitable solution: replacement, repair or refund.
8. Contact details
Do you have a question about returns or refunds?
JDMWEBS
Kapelstraat 165
9140 Steendorp
Belgium
📧 info@jdmwebs.com
📞 +32 (0) 478 21 64 47
9. Changes
JDMWEBS reserves the right to change this policy at any time.
The most recent version is always available on this page.